About Us
Practical support, understanding and guidance for families and the professionals who support them.
A Little About Clear Steps
Clear Steps SEND CIC is a local, not-for-profit organisation supporting children and young people with special educational needs and disabilities (SEND), their families and the professionals working alongside them.
We offer individual consultations, SEND advice and advocacy, funded community support, workshops and parent programmes.
Our aim is to help make information and processes easier to understand, recognise individual needs and explore practical ways forward.
Meet Kate and Gemma
Kate Jenner
Co-founder and Director
Kate knows first-hand how challenging navigating the SEND system can be, particularly when trying to understand a child's needs, make sense of conflicting information and access appropriate support.
She is passionate about helping families understand their options, ask questions and feel more informed and confident when making decisions.
Kate particularly enjoys breaking down complicated information into clear, manageable steps and working alongside families to explore practical ways forward.
Gemma Randall
Co-founder, Director and Designated Safeguarding Lead
Gemma understands the importance of recognising individual differences and looking beyond behaviour to understand what a child or young person may be experiencing.
She is passionate about helping families feel listened to and understood, with a particular interest in emotional regulation and approaches that reflect individual needs.
Gemma enjoys developing practical resources, sharing ideas and helping families and professionals explore strategies that can make a difference in everyday situations.
And yes, keeping Kate organised is also part of her skill set!
Our Experience and Skillset
Professional knowledge, specialist training and lived experience
Together, we bring experience across education, the NHS, local authority commissioned services and community family support, alongside our own experiences of neurodivergence and navigating SEND as parents.
Our experience and training include:
- SEN Law Levels 1, 2 and 3 (IPSEA)
- Sensory Needs Practitioner training
- Licensed facilitators of the National Autistic Society's EarlyBird Plus and Teen Life programmes
- Research and development of workshops, parent programmes and individual family support